FAQs, UK to Tanzania Shipping Services
Get Quick Answers Before You Order or Ship
Have a question about shipping, pricing, delivery times, or how to order from UK websites like Amazon or eBay? You’re in the right place. This page answers the most common questions we receive from customers in Tanzania who want to buy or ship items from the UK.
Ordering from UK Online Shops
Whether you’re buying from Amazon, eBay, or other UK online shops, these questions will help you understand how the ordering process works for Tanzanian customers.
FAQs
Can I choose any UK online shop to order from?
Yes, you can choose popular shops like Amazon, eBay, Zara, Apple, or any trusted UK seller. We'll help ship your items to Tanzania.
Do I need a UK address to order?
No, you can use our UK address for delivery. Just let us know before placing your order.
Can you help me place the order from the UK website?
Yes, we can help for a small admin fee. Please contact us first.
Can I use Tanzanian bank cards to pay on UK websites?
Some UK websites accept international cards, but if not, we can assist you with the payment.
What should I do after placing my order?
Please contact us with tracking details. We need to know before the item arrives at our UK address.
Shipping to Tanzania
Get answers about how we ship from the UK to Tanzania, shipping timelines, and what to expect during delivery.
FAQs
How long does shipping from the UK to Tanzania take?
Delivery usually takes a few days to a few weeks, depending on your shipping choice.
How much does shipping cost per kilogram?
The standard rate is £10/kg, but prices may vary for electronics or urgent deliveries
Can I track my shipment?
Yes, we provide updates throughout the delivery process.
Do you ship to all parts of Tanzania?
Yes, we deliver across Tanzania. Extra charges may apply for remote locations.
What happens if my package is delayed?
We'll keep you informed. Delays caused by customs or airlines are beyond our control.
Payments and Fees
Learn about the admin fees, handling charges, and what extra costs you may need to consider.
FAQs
Are there any extra fees besides shipping cost?
Yes, there may be admin or purchase support fees. These will be clearly explained before we ship.
How do I pay for shipping?
Payments can be made via bank transfer, mobile money, or other methods we agree on.
Is there a fee for storing my items in the UK?
Yes, there's a £5 storage/handling fee before shipping.
Is the £10/kg fixed for all items?
No. Phones, electronics, or urgent deliveries may cost more due to airline rules.
Do you help with customs or tax fees in Tanzania?
No, any extra customs or authority fees in Tanzania must be paid by you directly.
Prohibited or Restricted Items
Some items can’t be shipped for legal or safety reasons. Make sure you check this list before ordering.
FAQs
Can I ship phones or electronics?
Yes, but they may cost more due to airline restrictions.
What items are prohibited?
Batteries, dangerous items, or goods with illegal intent are not allowed.
What if I send a restricted item by mistake?
We reserve the right to cancel the shipment and not send it.
Can you check my item before shipping?
Yes, we can inspect your item if needed. Let us know in advance.
Who is responsible if an item is held or destroyed?
We are not liable for items held or destroyed due to violations.
Contact, Support & Communication
Have a question, need help placing an order, or want to ask something else? These FAQs will guide you.
FAQs
How can I contact you quickly?
WhatsApp is best. You can also call or email us via the Contact Us page.
Can I speak in Swahili?
Yes! We’re happy to assist you in Swahili or English.
Do I need to inform you before placing an order?
Absolutely. If you don’t contact us first, we won’t accept your package.
Can I visit your office?
Yes, we are based at 22 Leyland Road, Dunstable LU6 1FF (UK). Contact us to book a visit.
How fast do you respond?
We usually reply within minutes via WhatsApp. For emails, please allow a few hours.