Terms and Conditions

Introduction

Welcome to Mzigo UK! By accessing or using our website, services, or making a purchase, you agree to comply with the following terms and conditions. Please read them carefully before proceeding with your order. If you do not agree with any part of these terms, you must not use our services.

1. General Information

These Terms and Conditions govern your use of our website, services, and any purchases made through Mzigo UK. We are dedicated to providing reliable UK-to-Tanzania shipping services, but it is important that you understand the terms under which we operate.

2. Order and Purchase Process

2.1 Order Verification

We take extra care in processing orders for shipment from the UK to Tanzania. Please ensure that you verify your items and review the details before placing your order. Once your order is confirmed, it will be processed and shipped.

2.2 Non-Returnable and Non-Refundable Items

Due to the distance between the UK and Tanzania, we have a strict no-return and no refund policy once an item has been shipped or arrived in Tanzania. Please ensure that you are fully satisfied with your purchase before it is shipped.

  • Before Shipping: If your item is still in the UK and has not been shipped to Tanzania, we can provide pictures of the item for your approval. You will be able to confirm your satisfaction at this stage.

  • After Shipping: Once your item has left the UK or has arrived in Tanzania, no returns or refunds will be accepted.

2.3 Seller’s Return/Refund Policies

Please be aware that some sellers or companies may have their own policies regarding returns and refunds. It is your responsibility to thoroughly review the return and refund policies of the seller before making your purchase. Mzigo UK cannot be held responsible for any failure to adhere to the policies of third-party sellers.

3. Shipping and Delivery

3.1 Shipping Process

Once an item has been approved for shipping, it will be sent to Tanzania. We strive to ensure that your item arrives in a timely and secure manner.

3.2 Shipping Times and Delays

Shipping times may vary depending on the nature of the item, the seller, and customs regulations. We will do our best to keep you updated about any potential delays.

3.3 Delivery Confirmation

Upon arrival in Tanzania, we will notify you, and you will be able to track the delivery. Please ensure you are available to receive the item or make the necessary arrangements with the local shipping carrier.

4. Payment and Pricing

4.1 Payment Methods

We accept various payment methods, including credit/debit cards, bank transfers, and other secure payment options. All payments must be made in full before an item is shipped.

4.2 Currency and Fees

The prices listed on our website are in GBP (British Pounds). Please note that there may be additional customs duties or taxes upon receiving the item in Tanzania. These fees are the responsibility of the customer.

5. Privacy and Data Protection (GDPR Compliance)

At Mzigo UK, we value your privacy and are committed to protecting your personal data. We comply with the General Data Protection Regulation (GDPR) and will not collect, share, or use your personal data without your consent.

5.1 Personal Data

By using our services, you agree to our collection and use of your personal information as outlined in our Privacy Policy.

5.2 Data Usage

We may collect personal information, including your name, email address, phone number, shipping address, and payment details, for processing orders and providing customer support. Your information will be stored securely and used solely for the purpose of fulfilling your order.

6. Limitation of Liability

  • Mzigo UK will not be held responsible for any loss, damage, or delay caused by third parties, including sellers, shipping companies, or customs authorities.

  • We are not liable for any indirect, incidental, or consequential damages arising from your use of our services.

  • In the case of any errors in the shipping process, we will work with you to resolve the issue, but we are not responsible for any financial losses.

7. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the United Kingdom. Any disputes relating to these terms shall be subject to the exclusive jurisdiction of the courts in the UK.

8. Amendments to Terms

We reserve the right to modify, amend, or update these Terms and Conditions at any time. Any changes will be effective as soon as they are posted on our website. Please review this page regularly for any updates.

9. Contact Information

If you have any questions regarding these Terms and Conditions, please do not hesitate to contact us:

We look forward to assisting you with your shipping needs from the UK to Tanzania!

10. FAQ

10.1 How long does shipping take?

Shipping times can vary depending on the seller, the nature of the item, and customs processing. Generally, it takes between 7-14 business days, but delays can occur.

10.2 Can I track my item?

Yes, you will receive tracking information once your item has been shipped. You can monitor its journey to Tanzania and confirm its delivery.

10.3 Can I change my order after it has been placed?

Once your order has been confirmed and shipped, we are unable to make changes. Please verify all the details before placing your order.

10.4 How do I contact customer support?

You can contact us via email at [email protected] or reach us on WhatsApp at +44 7474 010611 for immediate assistance.

10.5 What should I do if my item is damaged upon arrival?

Please inspect your item as soon as it arrives. If there is any visible damage, contact us immediately, and we will assist you with the next steps for resolving the issue.

07783 693562
07783 693562
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